Support
Need help with Capone’s Bones? Use this public page for account issues, purchase questions, technical problems, and privacy or data requests. You can link to it from app settings, store listings, TestFlight / Play testing notes, or correspondence with reviewers.
Contact Us
Email: jakesorce@gmail.com
For support inquiries, questions about your account, technical issues, or feedback, please email us from the address you use in-game when possible. We aim to respond within 48 hours on business days (U.S. time zones). Complex requests (for example data export or account verification) may take longer; we will acknowledge receipt and explain next steps.
Best Information to Include
To help us resolve your issue faster, include:
- Your device type and OS version
- Whether you are on iOS or Android
- Your in-game display name or account email, if relevant
- A short description of the issue and what happened right before it
- Screenshots, if available
Common Topics
- Beta / TestFlight — Include your build number (iOS) or version code (Android), whether you are on a store or beta track, and steps to reproduce. Crashes: if the platform offers a crash log or feedback attachment, include it when you can.
- Account issues — Sign-in, password reset, or data sync problems
- In-app purchases — Refund requests must go through Apple or Google Play
- Bug reports — Use Report a Bug in the app menu (signed in); issues are tracked for the team. You can still email for purchase or account escalation.
- Data requests — Access, correction, or deletion requests
- Privacy & data — See our Privacy Policy
- Terms — See our Terms of Service
Account and Data Requests
If you want to request account deletion, data access, or correction of your personal information, email us at jakesorce@gmail.com and include enough information for us to verify the request.
We may ask for additional details before fulfilling requests that affect account security or personal data.
Billing and Refunds
In-app purchase billing and refunds are handled by the platform where you made the purchase:
We can help explain what was purchased or help investigate missing entitlements, but Apple and Google process the actual refund decision and transaction flow.
Troubleshooting
Before contacting support, it may help to:
- Update to the latest version of the app (check the store listing or TestFlight for the newest build).
- Close and reopen the app.
- Check your internet connection for online features.
- Sign out and back in if the issue is account-related.
- On iOS, confirm Settings → Capone’s Bones allows Local Network (and Bluetooth if you use nearby play) when prompted for those features.
Documentation
Official public pages on this site (https://capones-bones.pages.dev/):